At Wild Woolly, we strive to deliver premium quality clothing and accessories. However, if you are not completely satisfied with your purchase, please review our policy below carefully.
By placing an order on our website, you agree to the terms stated in this policy.
1. ELIGIBILITY FOR RETURNS
We accept returns only under the following conditions:
The item is damaged, defective, or incorrect.
The return request is raised within 48 hours of delivery.
The product is unused, unworn, unwashed.
All original tags, packaging, and invoice are intact.
An unboxing video is provided as proof (mandatory for damaged/incorrect claims).
Returns requested after 48 hours of delivery will not be accepted.
Wild Woolly reserves the sole right to approve or reject return requests after inspection.
2. NON-RETURNABLE ITEMS
The following items are non-returnable:
Products purchased during sale or clearance
Innerwear (if applicable)
Accessories like handkerchiefs (for hygiene reasons)
Products without original tags
Products showing signs of usage, washing, perfume, or damage caused by customer
Size-related issues are not considered valid defects unless a wrong size was shipped.
Customers are advised to check size charts carefully before ordering.
3. RETURN PROCESS
To initiate a return:
Email us at support@wildwoolly.in within 48 hours of delivery.
Provide:
Order ID
Clear photos of product
Mandatory unboxing video
Reason for return
Once approved, we will arrange pickup (where serviceable) or request self-shipping.
Wild Woolly is not responsible for return packages lost in transit if self-shipped.
4. REFUND POLICY
Refunds will be processed only after:
Product is received and inspected
Return is approved by our quality team
Refunds will be issued:
To original payment method (for prepaid orders)
As store credit (for COD orders, unless otherwise decided)
Processing time: 7–10 business days after approval.
Shipping charges (if any) are non-refundable.
5. CASH ON DELIVERY (COD) ORDERS
For COD orders:
If customer refuses delivery without valid reason, future COD access may be restricted.
Refund for returned COD orders will be issued as store credit unless required otherwise under applicable law.
Repeated misuse of COD may lead to account blacklisting.
6. EXCHANGE POLICY
We currently offer exchanges only for:
Size replacement (subject to stock availability)
Wrong product shipped
Exchange requests must be raised within 48 hours of delivery.
If requested size is unavailable, refund/store credit will be issued.
7. DAMAGED / DEFECTIVE CLAIMS
For damaged or defective items:
Unboxing video is mandatory.
Claims without video proof may be rejected.
Minor thread variations, color difference due to screen resolution, or 1–2 cm measurement tolerance shall not be treated as defects.
8. CANCELLATION POLICY
Orders can be cancelled only before dispatch.
Once shipped, cancellation requests will not be accepted.
Wild Woolly reserves the right to cancel orders due to:
Stock unavailability
Pricing errors
Suspicious activity
Bulk orders
In such cases, full refund will be issued.
9. FRAUD PREVENTION
Wild Woolly reserves the right to:
Reject suspicious return requests
Deny refunds in case of misuse
Take legal action against fraudulent claims
Blacklist customers abusing return policies
10. LIMITATION OF LIABILITY
Wild Woolly’s maximum liability shall not exceed the purchase amount of the product in dispute.
We shall not be liable for:
Indirect or consequential losses
Delay caused by courier
Customer misuse of product
11. GOVERNING LAW
This policy shall be governed by the laws of India.
All disputes shall fall under the jurisdiction of courts in Kuchaman City, Rajasthan, India.
12. CONTACT INFORMATION
Wild Woolly Email: 1 March 2026 Registered Address: Kuchaman City, Rajasthan, India
